Refund Policy - Chessplain

1. Overview

At Chessplain, we strive to provide excellent service. This Refund Policy explains our policies regarding subscription cancellations and refunds.

2. Free Trial

New users receive a 7-day free trial of our Premium tier. During the trial:

You can cancel at any time without being charged
No refund is necessary as you haven't been billed yet
Your account reverts to the free tier after cancellation
You retain access to Premium features until the trial ends

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time through:

Your profile page → "Manage Subscription"
The Stripe billing portal
Contacting our support team at support@getchessplain.com

3.2 What Happens After Cancellation

Your subscription will not renew at the end of the current billing period
You retain Premium access until the period ends
You will not be charged again unless you resubscribe
Your account reverts to the free tier automatically

3.3 No Partial Refunds

We do not provide refunds for partial billing periods. If you cancel mid-month, you keep access until the end of that month but won't receive a prorated refund.

4. Refund Eligibility

While we generally do not offer refunds, we may provide full or partial refunds in the following cases:

4.1 Technical Issues

If you experience significant technical problems that prevent you from using the Service:

You must report the issue within 7 days of the charge
You must provide details about the problem
We must be unable to resolve the issue within a reasonable timeframe
Refunds may be prorated based on service availability

4.2 Billing Errors

If you were incorrectly charged due to:

Duplicate charges
Charges after cancellation
Incorrect subscription tier billing
System errors

We will issue a full refund for the erroneous charge.

4.3 Fraudulent Activity

If your payment method was used without authorization:

Report the unauthorized charge immediately
We will investigate and issue a refund if confirmed
The associated account will be suspended

5. Refund Requests

5.1 How to Request a Refund

To request a refund:

Email support@getchessplain.com with subject "Refund Request"
Include your account email and transaction details
Explain the reason for your refund request
Provide any relevant screenshots or documentation

5.2 Processing Time

We will respond to refund requests within 2-3 business days
Approved refunds are processed within 5-10 business days
Refunds are issued to the original payment method
Bank processing times may vary

5.3 Time Limit

Refund requests must be submitted within 7 days of the charge. Requests after this period will not be considered except in cases of billing errors or fraud.

6. Non-Refundable Items

The following are not eligible for refunds:

Partial billing periods after voluntary cancellation
Service dissatisfaction without technical issues
Failure to use the Service after payment
Change of mind after the 7-day window
Violations of our Terms of Service

7. Chargebacks

If you initiate a chargeback with your bank or credit card company:

Please contact us first to resolve the issue
Chargebacks may result in account suspension
We may dispute invalid chargebacks
Valid chargebacks will be honored without penalty

8. Price Changes

If we increase subscription prices:

You will receive 30 days notice
The new price applies to your next billing period
You can cancel before the increase takes effect
No refunds for price differences

9. Service Termination

If we terminate your account for Terms of Service violations:

No refund will be provided
You forfeit access to remaining subscription time
You may not create a new account

If we discontinue the Service entirely, we will provide prorated refunds for remaining subscription time.

10. Contact Us

Questions about refunds or billing? Contact us:

Email: support@getchessplain.com
Subject: Refund Request or Billing Question

We're here to help and will work with you to resolve any issues.