How do I analyze my first game?
Open the Analyze workspace, connect a Chess.com or Lichess account, then choose one of your recent games.
Support Center
Help that matches the product.
Use the guides below when you are setting up imports, understanding a review, or handling billing and account questions.
Learn the workflow
Understand how imports, saved reviews, and the free-to-Premium progression fit together.
Billing and plan questions
Pricing, upgrades, cancellations, and account deletion all route through Settings and Stripe.
Still stuck?
If a platform username fails validation or a review does not look right, send the details and we can help investigate.
Getting started
Do I need to connect both Chess.com and Lichess?
No. One account is enough. Chessplain supports both so you can keep the import workflow flexible if you play in more than one place.
Do I have to finish account setup before using Chessplain?
Yes. You need at least one linked account before you can use the analysis workspace, and you can change connected accounts later from Settings.
Understanding the review
What is the Big Lesson?
It is the single most important coaching takeaway from the game, written to be memorable rather than overly technical.
What are turning points?
Turning points are the moments where the evaluation or momentum meaningfully shifted. Each one is paired with a concrete explanation and an interactive board walkthrough.
What do the move labels mean?
Book Move means you are still in known opening theory. Missed Chance means you were better but let the clearest continuation slip. Great Move and Brilliant are reserved for rare positive moments, while Inaccuracy, Mistake, and Blunder scale from small slip to major error.
Why is part of the review locked on the free plan?
The free plan is designed to stay useful while leaving deeper narrative context, follow-up questions, and full history as Premium features.
Billing and account
How do I upgrade or cancel?
Upgrades start from Pricing or Settings. Active subscriptions are managed through the Stripe billing portal linked from Settings.
What happens if I cancel Premium?
Your games remain on file. On the free plan, analyses older than the free history window are hidden until you upgrade again.
How do I delete my account?
Use the Danger Zone in Settings. Chessplain attempts to cancel active billing before the account is removed.